About Us
Future Linkers incorporated in 2009, as a global provider of IP communication and Call Center solutions and technologies. With a core focus on Asterisk, we are MSP (Managed Services Provider) to our clients. We provide professional consultancy, system deployment and customer support. Our ultimate goal is to save our clients time and money while increasing efficiency, productivity, and bottom-line profit.
Call Center Solution
Flinkers provides open-source solutions for call centers that rival the technology offered by the world’s top systems provider’s at the most affordable package in the market today. With powerful functionality and usability, feature-rich capabilities set on a streamlined platform, our systems complemented by our dedicated technical support and expertise, are set to maximize productivity and drive the strategic growth of your business.
Key Features
- Predictive dialer
- Call Recording
- IVR
- ACD inbound
- Call Conferencing
- CRM integration
- Real time monitoring
System Specification
- TDMoE (Time Division Multiplex over Ethernet)
- Allows direct connection (local call center)
- Zero latency Voice-over IP (VOIP)
- Allows for integration of physically separate installations
- Uses commonly deployed data connections
- Allows a unified dialplan across multiple offices
- Supports multiple codecs
- ADPCM
- G.711 (A-Law and µ -Law)
- G.723.1
- G.726
- G.729
- GSM
- iLBC
- Linear LPC-10
Call Center Asterisk Solution
Flinkers provides Asterisk / VICIdial based solution for call centers at affordable price. With powerful functionality and easy-to-use features set, Our technical staff can implement solution on single server or multiple servers for high-availability and redundancy. We can develop and optimize call center's call handling logic streamlined with your overall business strategy and logic.
Flinkers Advantage
More Business Agility Robust and flexible our system is based on open standards and
open source which is fully customizable, configurable, and highly scalable yet very reliable and tested. Our call center solution supports multiple protocols and codecs offering your business more freedom of choice.
Full End-to-End Support
Flinkers provides full technical support. We provide on-site and Online remote support.
A2billing
A2billing is VoIP Asterisk based softswitch that does billing software for VoIP termination and origination services. A2billing provides telecom Class-5 Softswitch that enables ITSP provides and expand residential and commercial VoIP services to its clients. A2billing is SIP and TDM complaint softswitch.
Key Features
- AAA
- Multi-Language support
- Customize the IVR
- Recording, Speed-dial
- Advanced Card and Customer management
- Online payments
- Voucher
- Multi-Currencies support
- Reporting
- INVOICE
- DID RETAIL
- CALL-BACK
- SIGNUP MODULE – Email activation
- ACL (Access control)
- SOAP-Webservice : Card management, Callback request
- Template support : Smarty and CSS
Asterisk Solutions
Flinkers provides software development services using Asterisk as a communications platform to create customized applications that fit your business unique needs, integrated with third party components and enhancing existing applications to add the VoIP capabilities. Asterisk is one of the most flexible PABXs solutions in the market consisting of capabilities more than just a traditional PBX. It gives a very rich framework around which many communication applications can be built.
Our services include:
- Asterisk installation
- Customized Asterisk Development
- Asterisk configuration
- Asterisk support and Maintenance
Asterisk based solutions include:
- Video Conferencing solutions
- Audio conferencing solutions
- Voice mail applications
- Customisation of Trixbox, Vicidial, elestix, FreePBX, and a2billing etc.
- Calling card systems
- Call forwarding systems
- Custom IVR application
Call Center System Specifications
· TDMoE (Time Division Multiplex over Ethernet )
· Allows direct connection (local call center)
· Zero latency Voice-over IP (VoIP)
· Allows or integration of physically separate installations
· uses commonly deployed data connections
· Allows a unified dialplan across multiple office
· Remote agent (Agent can work from home)
Call Center System Full Features
Predictive dialer
Inbound / Outbound
ACD inbound
Full or Partial Call Recording
Web-based administration
Blended Campaign
Call Conferencing
Skill-based Call Routing
CRM integration
Real Time Quality Monitoring
Transfer to closer
Hot keys
CallerID
Answering Machine Detection
IVR
Listen-in & Barge-in
Custom music on hold by campaign
Internal DNC
Remote Agent
Agent Wrap-up time per campaign
Customizable Call Disposition per campaign
Customizable database quires per campaign
Recycling of Busy calls at a specified interval without resetting list
Single campaigns across multiple servers or multiple campaigns on a single server
Third party Blind Call Transfer
Third party conferencing with agent drop-off
Advanced scripting
Key feature
Predictive dialer
Call Recording
IVR
ACD inbound
Call Conferencing
CRM Integration
Real time monitoring
Multiple Codecs
ADPCM, G.711 (Α-Law and μ-Law)
G 723.1, G 726, G 729
GSM
iLBC
Linear LPC-10
Snom 320 VoIP Phone
- 12 Lines
- 2 Ethernet Ports
- Power over Ethernet (IEEE 802.3af)
- Supported Protocol: SIP
Description
A manager level IP phone with solid business features at a good price.The Snom 320 is a business class IP phone ideal for general office and knowledge-worker environments. A more advanced phone than the Snom 300, the Snom 320 is a powerful, yet affordable SIP business telephone. It includes powerful business features such as built-in full-duplex speaker phone, dual RJ45 Ethernet ports, a built in headset port and twelve programmable keys. For those requiring conference calls, multi tasking, features and flexibility this IP phone is a solid offering from the Snom IP phone line up. The Snom 320 features a three party conference bridging feature, a 2 x 24 semi-graphic LCD display and menu-driven user interface.
Main features
- two-line display with graphical field
- 13 LEDs
- 12 programmable function keys
- Speakerphone
- Dual Ethernet connection
- Power over Ethernet
- Headset connection
- SIP RFC3261
- Security: SIPS/SRTP
- STUN, ENUM, NAT, UPnP, ICE
- Compression: G.723.1 and others
The Snom 320 supports custom branding and easy feature management with 12 programmable keys, LED support and flexible trunk-access/busy lamp configuration. The Snom 320 has a large 100-number call memory, 100-number onboard address book (to which data may easily be uploaded), custom call blocking, configurable/downloadable ring-tones, auto-answer mode and DND. All these sophisticated features insure convenience and productivity on the Snom 320. And the built-in web server supports even simpler end-user configuration, screen dialing, and access to call history.
The Snom 320 is remote-manageable and firmware-upgradeable. The Snom 320 is uniquely easy to install, and largely self-configuring. Broad codec support and full compatibility with current SIP recommendations on the Snom 320 insures interoperability; support for STUN (for NAT traversal), ENUM (for dialed-number resolution) and other state-of-the-art features enables simple flexible deployment, behind local proxies, IP PBXs or hosted VoIP services. If it’s simplicity in deployment Snom 320 does it well.
Snom 300 VoIP Phone
- 4 Lines
- 2 Ethernet Ports
- Power over Ethernet (IEEE 802.3af)
- Supported Protocol: SIP
Description
The Snom 300 is the entry level business IP phone from Snom that offers good features at an affordable price. The Snom 300 is intended for cubicle worker or common work areas such as hallways or break rooms. It has a good build quality and can handle medium call traffic while provided solid business features. The snom 300 features four lines (SIP account registrations). This means it can handle four calls at the same time and have four telephone numbers that ring to it (extensions). It has two RJ45 Ethernet ports so your computer can plug into the back of it to share an internet connection. It supports session initiation protocol (SIP) which means it is compatible with a number of voice over IP telephone systems.
The Snom 300 includes a power supply but can also be power by Power over Ethernet (IEEE 802.3af). This makes the phone more flexible and reduces cable clutter. The Snom 300 fulfills the most important requirements of an entry level VoIP telephone while offering functions that only found in advanced IP telephones. It is a basic phone, but with the additional features, that will take care of your business needs.
For effective everyday work, the snom 300 provides all relevant office functions such as choice of trunk line, status display, group lines, the engaged option or picking up calls. All these and more options are available on the Snom 300 making it the perfect choice for a power user.
The Snom 300 is compatible with many voice over IP telephone systems and is very popular among the Asterisk Open Souce IP PBX community. It is a good entry level IP phone with some advanced features normally found in high end manager or executive phones.
Main features
- Two-line display (2 x 16 characters)
- 27 keys, 7 LEDs
- 6 programmable function keys
- 2 Ethernet ports
- 2 multi-line registration, or option of 6
- Headset connection
- SIP RFC3261
- Security: SIPS/SRTP, TLS
- STUN, ENUM, NAT, ICE
- Codecs: G.711, G.729A, G.723.1, G.722, G.726, GSM
Support Service Levels
$30/hour – Service Level: Standard
Pre-paid Support when scheduled with no deadline. We will put this into our system and resolve the issue when it comes up in the order that they are received, resolving deadline issues with higher priority to ensure that they meet their deadlines.
$60/hour – Service Level: Priority
Pre-paid Support when there is a deadline. We do not guarantee that we will meet the deadline as given, however this level of support will ensure that the situation receives priority response to allow a greater likelihood of meeting or beating the deadline. All priority service level items are handled before standard priority items but after emergency.
$120/hour – Service Level: Emergency
Pre-paid Support with solid deadline. If we do not meet the deadline, there will be no charge and if the client requests that we do so, we will refund any fees paid. To qualify for refund, the deadline stated by the client must be in writing, the acceptance and commitment to meet the deadline by Poundteam personnel must also be in writing. Full access to the client server must be available immediately. If access is not available and this delays the requested support, there will be NO offset or refund of fees. This includes (but is not limited to) root ssh, mysql root, http (web), sip/iax and any other required access.
Finger Print T&A
With Anviz (USA Brand) industry-leading fingerprint algorithm BioNANO & waterproof, dustproof and scratchproof fingerprint sensor you can get following benefits:
- Easy to Use (Little OR No Training Required)
- Automate Employee Attendance
- Eliminate “Buddy Punching”
- Eliminate Tme Cards OR Paper work
- Eliminate Early Clock-ins
- Makes Scheduling easy
