INBOUND PROJECT UK
British Telecom Inbound Customer Care
Nature of work telecom customer care
Payout: 17£/hr/agent
Shift: 12hr shift
Shift: 12hr shift
Advance: 2 months billing will be given as advance.
Details of the process
Center has to update the client CRM on a daily basis.
Trainer would be appointed for the project duration; cost of accommodation and trainer salary would be taken care by the Client itself.
Signup procedure
1. Center sends the company profile to us in PPT format.
2. Profile is sending for short listing.
3. If the center is shortlisted then they will send a NDA once center signs it center has to pay 1lac as security deposit to the client directly into their current account.
4. Then within 3 working days a trainer, technical engineer, and BDM of Client Company will come to the center and sign the work order.
5. And then training will be started. Within a week center will go live and receive the advance.
Commercial Terms
To process the profile and get the center short listed kindly arrange to pay non refundable Twenty five thousand only (to cover up the initial expenses). Rest Upfront of Rs Three Lakhs only has to be paid after short listing.
From Advance:
Royalty: 20% and from advance 60%.
Center should have following criteria.
UK Customer Support Requirement
Title: UK Customer Support Requirement (with Advance payment) (Center needed form Pakistan/India/Philippine)
Project Id: 90058714
Category: Customer Support
Total Requirement: One year Contract
Description: We are Wales based. Company looking for Call center with minimum 25 seats from Pakistan/India/Philippine for our UK telecom customer support. Call center will be receiving calls from UK so we need center which has good agents with good command over UK accent. This is totally customer support requirement and training will be provided by us. This is one year contract and can be extended to another one year. Our approximate payout is 10 GBP per Hour per agent and we are ready to make 15 days billing as an advance payment and the rest of the amount will be paid on weekly basis via Bank transfer.
Project Id: 90058714
Category: Customer Support
Total Requirement: One year Contract
Description: We are Wales based. Company looking for Call center with minimum 25 seats from Pakistan/India/Philippine for our UK telecom customer support. Call center will be receiving calls from UK so we need center which has good agents with good command over UK accent. This is totally customer support requirement and training will be provided by us. This is one year contract and can be extended to another one year. Our approximate payout is 10 GBP per Hour per agent and we are ready to make 15 days billing as an advance payment and the rest of the amount will be paid on weekly basis via Bank transfer.
UK Wireless
This project is exclusively offered in Pakistan, India there are 5 slots of 50 seats and center can start in 25 seats also deal to be closed in next 15 days positively.Project Type: Inbound (Customer Care Service)
Customer Base: United Kingdom
Payout: 8 pounds / Hour (Will Be Reviewed and Increased after Every Financial Quarters)
Minimum Seats Required: 50 Seats – 80 Seats
Technology: Predictive Dialler with an Ability to Receive Inbound Calls, Call Recording & Call Transferring with 3rd Party Active.
Payment Channels: Western Union If needed, Wire Bank Transfer
Payment Frequency: 15 Days
Training & Support: Online/Onsite
• Handling incoming calls from existing customers experiencing Wireless & Telecom difficulties.
• Providing perfect plan and modification assistance.
• Transfer and escalate calls if irrelevant to the queue.
• Online lead conversion of customers calling based on promotions.
• Providing extensive support and assistance.
Service Team having excellent exposure to telephone Customer Service. Service Team with 75% female and 25% male telephone officers as their staffing scheme. A call monitoring team to ensure the SLA is drawn to the laboratory's requirement. Able to setup inbuilt resources to cater training continuity
Maintain highest level of professionalism; Customers
COMMERCIALS: 25 LAKHS BY 10 % ADVANCE BALANCES BY ESCROW/ LC/ BG
ADVANVE 30 -40 % OF MONTHLY BILLING FOR GOOD CENTERS WITH GOOD BALANCE SHEET
RUSH THE PROFILE ASAP.ON APPROVAL NDA AND COMPNAYS DETAILS WILL BE PROVIDED
UK / CANADA / AUSTRALIA TECHNICAL SUPPORT INBOUND/OUTBOUND
Process Details for Outbound calls:- Call to the customer and ask if
they are having any problems in their computer like genuine windows
operating system, original antivirus software or any spam filter or
mal-ware who is attacking their computer. If their computer is
operating slow or any software which is not working? Convince them to
purchase our service pack for 1 year to provide all computer
maintenance services for 1 year with minimum charges.
Service pack:- $160, $220 & $400 (to be charged from customers)
No seat to start:- 10
Database:- calling date, Genuine software license keys, Training, web pages, payment gateway will be provided by us
Requirement:- inbound number with minimum 3 lines at initial stage to
solve problem of the customer online.
Payment to be charged online from the customer before starting the services
Payout:- $50, $70 and $100 or else 25% of the payment charged from customer as well $3 per hour for inbound support
Security Deposit of $4000* will be charged from Center in which $3000 is refund back when the contract is closed, Post Dated Cheque will be given against that.
* we are giving you original keys of software and to avoid misuse of such we ask for security deposit.
they are having any problems in their computer like genuine windows
operating system, original antivirus software or any spam filter or
mal-ware who is attacking their computer. If their computer is
operating slow or any software which is not working? Convince them to
purchase our service pack for 1 year to provide all computer
maintenance services for 1 year with minimum charges.
Service pack:- $160, $220 & $400 (to be charged from customers)
No seat to start:- 10
Database:- calling date, Genuine software license keys, Training, web pages, payment gateway will be provided by us
Requirement:- inbound number with minimum 3 lines at initial stage to
solve problem of the customer online.
Payment to be charged online from the customer before starting the services
Payout:- $50, $70 and $100 or else 25% of the payment charged from customer as well $3 per hour for inbound support
Security Deposit of $4000* will be charged from Center in which $3000 is refund back when the contract is closed, Post Dated Cheque will be given against that.
* we are giving you original keys of software and to avoid misuse of such we ask for security deposit.
UK Loan Modification Inbound
No. of seats per slot: 20 system
Slot Available: 4
Login Hr.: 9 hr. per day
Slot Available: 4
Login Hr.: 9 hr. per day
Payment Cycle: Weekly payment
Sign up: Direct End Client
Business procurement & Consultancy charges : 5 Lac via DD
Uk loan Modification SLA draft copy.
UK Telecom Inbound
Happy to inform you that together with the OUTBOUND CAMPAIGN, the management invites your esteemed organization to associate for INBOUND CAMPAIGN for our immediate outsourcing requirements
As you all might be knowing that according to the current "TELECOM DEREGULATION ACT", BT is overloaded with customers and thus to maintain their service level delivery they have ventured into distribution of its customers to other organizations who with their own capabilities can render services to the BT customers. Our umbrella organization has ventured with BT and thus procured a part of its customers to render services.
At the very onset we would like to clarify that we would only associate for 10 seats and graduate them by 3-5 seats from the second month of going live, for a one year term. Based on performance contract for second one year term would be renewed.
Centre has to bear my centre visit domestic airfare, local transport, and accommodation (if night stay required at all). This comes into picture if client is satisfied with the company profile and the required documents are sent to the client and the interaction with the centre owners.
After the client intimates me that they want to go ahead, centre has to send a LOI and the client would send a welcome mail. Thereafter, Client would send the SLA and then the question of centre visit come into picture. I would collect the signed SLA during the centre visit and would physically mail it to the client in UK for getting it signed back from the client.
Center has to get ready within seven days of the centre visit for arranging resources and start training. One week training followed by mock sessions. Then GO-LIVE!
Happy to inform you that together with the OUTBOUND CAMPAIGN, the management invites your esteemed organization to associate for INBOUND CAMPAIGN for our immediate outsourcing requirements
As you all might be knowing that according to the current "TELECOM DEREGULATION ACT", BT is overloaded with customers and thus to maintain their service level delivery they have ventured into distribution of its customers to other organizations who with their own capabilities can render services to the BT customers. Our umbrella organization has ventured with BT and thus procured a part of its customers to render services.
At the very onset we would like to clarify that we would only associate for 10 seats and graduate them by 3-5 seats from the second month of going live, for a one year term. Based on performance contract for second one year term would be renewed.
Key Processes
Processes Transitioned | Tasks Executed | Key Deliverables |
Tier1 Repair | • Layer 1 and Layer 2 Troubleshooting • PC trouble shooting • Installation and configuration • Opening Trouble tickets • Handling Kit Issues • Scheduling dispatches • Troubleshooting Voice issues • Escalating to support departments | • Provide end to end support to Fixed Line phone and Broadband customers • Identify and Diagnose DSL issues • Perform Layer 1 and Layer 2 Trouble shooting • Support Installations |
Customer Service Repair | • Layer 1 and Layer 2 Troubleshooting • Router installation and configuration • Open Trouble tickets • Handle Kit Issues • Schedule Dispatches • Escalate with support departments | • Perform various test and support Of B2B and B2C • Troubleshoot wide range of Layer 2 repair issues • Create & Escalate |
TT Management | • Transitioning of New and Assigned Ticket • Scheduling Dispatches • Follow up and Escalate TT • Test and Close Resolved TT | • Provide Back end Tech support for Repair • Perform various test and support • Perform end to end testing on consumer Line • Handle provisioning issues post order closure • Perform Layer 1 and 2 Trouble shooting on |
Required Documents:
1. Complete Company Profile along with strength of seats and past experiences.
2. Detailed Technical Specification of Server and Setup.
3. Data Security provisions in the Company.
4. Dialer specification (Confirm whether you have the capability of 3 way conference, e-messaging, silent calling message, CLI display, hosted or premises)
5. Bandwidth facilities (Internet Redundancy if any)
6. Power backup facilities available
7. Certification(s) (if any)
8. License(s)
FIXED PAYOUT - GBP 6/Hour/Agent
SHIFT - 8hrs x 30 days ( as of now, graduating towards 24/7 shift)
TENURE - 12months ( revised after 12 months based on performance)
MINIMUM SEATS ALLOTTED - 10 seats (Cumulative increase in 3-5 seats from second month of going live)
ADVANCE PAYMENT ON GOING LIVE!
Though not mandatory, centers opting for both OUTBOUND & INBOUND campaign would get preference.
1. Complete Company Profile along with strength of seats and past experiences.
2. Detailed Technical Specification of Server and Setup.
3. Data Security provisions in the Company.
4. Dialer specification (Confirm whether you have the capability of 3 way conference, e-messaging, silent calling message, CLI display, hosted or premises)
5. Bandwidth facilities (Internet Redundancy if any)
6. Power backup facilities available
7. Certification(s) (if any)
8. License(s)
FIXED PAYOUT - GBP 6/Hour/Agent
SHIFT - 8hrs x 30 days ( as of now, graduating towards 24/7 shift)
TENURE - 12months ( revised after 12 months based on performance)
MINIMUM SEATS ALLOTTED - 10 seats (Cumulative increase in 3-5 seats from second month of going live)
ADVANCE PAYMENT ON GOING LIVE!
Though not mandatory, centers opting for both OUTBOUND & INBOUND campaign would get preference.
Number of seats 10 to start with, then would graduate by 3-5 seats per month from the second month till the contract period of 12 months. So even it graduates by 3 seats from the 2nd month onwards it would be around 40-50 seats.
Sign-up with direct client; refer http://www.yfone.co.uk
Billing cycle for the payment on inbound - Monthly.
Billing for 10 seats INR 1051200(6*8*10*30*73) = GBP 14400
Consultancy Fees INR 5, 00,000 DD + 2, 00,000 Cash for 10 seats inbound.
Sign-up with direct client; refer http://www.yfone.co.uk
Billing cycle for the payment on inbound - Monthly.
Billing for 10 seats INR 1051200(6*8*10*30*73) = GBP 14400
Consultancy Fees INR 5, 00,000 DD + 2, 00,000 Cash for 10 seats inbound.
+ Royalty @ 15%
Centre has to bear my centre visit domestic airfare, local transport, and accommodation (if night stay required at all). This comes into picture if client is satisfied with the company profile and the required documents are sent to the client and the interaction with the centre owners.
After the client intimates me that they want to go ahead, centre has to send a LOI and the client would send a welcome mail. Thereafter, Client would send the SLA and then the question of centre visit come into picture. I would collect the signed SLA during the centre visit and would physically mail it to the client in UK for getting it signed back from the client.
Center has to get ready within seven days of the centre visit for arranging resources and start training. One week training followed by mock sessions. Then GO-LIVE!
OUTBOUND PROJECTS
UK and Australia's
Commission Details:
Australia (B2C)
The AGENT must ensure that no fewer than Fifteen Authorized Agents are calling each day on the campaign after the Qualifying Date.
In the event AGENT achieves the forgoing, GSC shall make the following payments to the AGENT as "Commission" for Confirmed Customers of our various products:-
$35 AUD per Confirmed Customer choosing the Basic Package, for a 24 months contract on the DASH TELECOM Residential Tariff.
$40 AUD per Confirmed Customer choosing the Economy Package, for a 24 months contract on the DASH TELECOM Residential Tariff.
$45 AUD per Confirmed Customer choosing the Premium Package, for a 24 months contract on the DASH TELECOM Residential Tariff.
"Confirmed Customer" means the Go-Live Customers who have been billed for the first month and payment of the full amount of the Invoice has been collected by DASH TELECOM through direct debit on or before the due date of the said invoice without disputes.
"Go-Live Customer" means Customers introduced by the AGENT who are registered and switched onto DASH TELECOM network and have made voice calls.
UK (B2B)
The AGENT must ensure that no fewer than Fifteen Authorized Agents are calling each day on the campaign after the Qualifying Date.
In the event AGENT achieves the forgoing, GSC shall make the following payments to the AGENT as "Commission" for Confirmed Customers of our various products:-
£35 GBP per Confirmed Customer with 12 months contract
Additional £15 GBP per confirmed customer that has paid three successive invoices or have been with us for 90 days whichever is later
"Confirmed Customer" means the Go-Live Customers who have been billed for the first month and payment of the full amount of the Invoice has been collected by DASH TELECOM through direct debit on or before the due date of the said invoice without disputes.
"Go-Live Customer" means Customers introduced by the AGENT who are registered and switched onto DASH TELECOM network and have made voice
• Pay day loanHere is your chance to come on board with UK and Australia's most aggressive telecom player today.
We are looking for call centers with relevant telecom sales experience.
Interested call centers can respond us with the following details:
1. Company Name
2. Site Locations
3. Capacity
4. Details of Dialer
5. Remote Monitoring / Barging Capabilities
6. Organization Structure
7. Experience
8. References (contact details not needed)
9. Approximate lead time required to kick start
We are looking for call centers with relevant telecom sales experience.
Interested call centers can respond us with the following details:
1. Company Name
2. Site Locations
3. Capacity
4. Details of Dialer
5. Remote Monitoring / Barging Capabilities
6. Organization Structure
7. Experience
8. References (contact details not needed)
9. Approximate lead time required to kick start
Calling data will be provided.
Commission Details:
Australia (B2C)
The AGENT must ensure that no fewer than Fifteen Authorized Agents are calling each day on the campaign after the Qualifying Date.
In the event AGENT achieves the forgoing, GSC shall make the following payments to the AGENT as "Commission" for Confirmed Customers of our various products:-
$35 AUD per Confirmed Customer choosing the Basic Package, for a 24 months contract on the DASH TELECOM Residential Tariff.
$40 AUD per Confirmed Customer choosing the Economy Package, for a 24 months contract on the DASH TELECOM Residential Tariff.
$45 AUD per Confirmed Customer choosing the Premium Package, for a 24 months contract on the DASH TELECOM Residential Tariff.
"Confirmed Customer" means the Go-Live Customers who have been billed for the first month and payment of the full amount of the Invoice has been collected by DASH TELECOM through direct debit on or before the due date of the said invoice without disputes.
"Go-Live Customer" means Customers introduced by the AGENT who are registered and switched onto DASH TELECOM network and have made voice calls.
UK (B2B)
The AGENT must ensure that no fewer than Fifteen Authorized Agents are calling each day on the campaign after the Qualifying Date.
In the event AGENT achieves the forgoing, GSC shall make the following payments to the AGENT as "Commission" for Confirmed Customers of our various products:-
£35 GBP per Confirmed Customer with 12 months contract
Additional £15 GBP per confirmed customer that has paid three successive invoices or have been with us for 90 days whichever is later
"Confirmed Customer" means the Go-Live Customers who have been billed for the first month and payment of the full amount of the Invoice has been collected by DASH TELECOM through direct debit on or before the due date of the said invoice without disputes.
"Go-Live Customer" means Customers introduced by the AGENT who are registered and switched onto DASH TELECOM network and have made voice
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