Aftron Domestic call center inbound camp Client is a leading manufacturer of a wide range of Electronics and Home appliances products in Middle East Since 1994 and is a part of XXXXX group established in 1930 having its Headquarters in UAE.
Company operates through more than 65 companies across sectors as diverse as commerce, industry and services, and employs in excess of 20,000 people across the UAE, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Egypt, Sri Lanka, Syria, Singapore, Europe and is been launched recently in India to market Electronics and Home appliances products in the brand name of XXXXXXX.
XXXXXXX INDIA is looking for qualified and reliable Contact centers within India to handle Domestic level Customer- care services efficiently on behalf of the company to join their hands for a long term and to maintain a very healthy Business relationship.
A standard Team of 75-150 Customer care executives will be needed to handle this assignment initially and as par our strategies we will require an expansion up to 300 employees before end of this financial year.
16 HOURS A DAY 7 DAYS A WEEK
In Two shifts.
1st shift - 8 AM - 4 PM
2nd shift - 4 PM. - 12 AM
Minimum no. of seats - 30 agents for 8 hours shift as par normal Indian working hours
2 shifts of 30 agents will be working 7 days a week, to handle traffic of the Incoming calls to provide customer support on behalf of Client.
30 Executives for Inbound Customer Support per slot
Payouts-(Rs.40, 000/month /seat/shift)
Rs. 40,000*30 agents/month=Total a sum of Rs. 12, 00,000 FIXED PAYMENT MONTHLY FOR ONE SHIFT in case of two shifts of 30 agents
Rs. 12,00,000*2 shifts= Rs.24,00,000
Total Monthly Billing=Rs. 24,00,000/month
There are possibilities to increase Number of seats by end of this year but it will depend upon the quality of the work delivered and center's relationship with the client
Sign-up of the Service Level Agreement- Directly with the end client (Indian Counter Part of Parent Company) Company has also appointed a local company to provide with technical services and support to centers working with the company, where CRM and other software’s will be provided by the appointed company and center will have to pay a sum of 17,500/seat as one time installation and security fees directly to the provider.
Advance Payment- 50% of the monthly billing will be paid to the center as an advance payment after completing first month of successful operations with meeting standards of quality parameters.
Upfront: 13.5 lacs VIA DD/RTGS
Center should be having an M.O.U. agreement sign-up with us with acceptance of paying 15% of the monthly billing as royalty every month without fail as consulting charges.
PLEASE LET US KNOW YOUR INTEREST AS SOON AS POSSIBLE
Kindly reply with your company's profile along with required documents as mentioned below
1. Firm's registration copy
2 .D.O.T. License scan copy ( work able)
3. Copy of ISO Certification ( work able)
4. Partners agreements’ copy
5. Profiles of all the Directors
6. Company’s Technology Profile
7. Director's Pan Card's Scan copy
8. Network diagram
9. Sample of 5 agent's voice recording audio files.
10. Due diligence report